System Administrator

About This Role

The System Administrator’s primary objective is to administer and implement end-user and infrastructure technology systems in a cost-effective way by determining the requirements of a project or program.  Successful candidates may be called upon to assist in gathering, interpreting, and clearly communicating business requirements to stakeholders, facilitators, and partners.

Job Requirements

• Strong written and fluent English verbal communication;
• Technical writing skills;
• Good understanding of Operating Systems, file systems, user authentication, software installation and network communication;
• The ability to troubleshoot and solve simple and complex problems;
• High-level triage capability;
• Ability to follow a flow chart and documentation.

• System Administrators typically are responsible for:
  • Initial interface for incident/service requests;
  • Investigate technology outages and escalate as needed;
  • Performs routine maintenance tasks on the infrastructure;
  • Proactive monitoring of information systems.
• Document service actions,  incidents, procedures, and operational notes
• Investigate technology outages and escalate as needed
• Prioritize service requests and manage expectations.
• Manage incident tickets
• On call rotation for after-hours support

Job Skills/Qualification

Must Haves

• Good understanding of Operating Systems, file systems, user authentication, software installation, and network communication;
• The ability to troubleshoot and solve simple and complex problems;
• Ability to prioritize service requests and manage expectations;
• Ability to work and research independently and with team members when required.

Would be a Plus

• Hands-on experience administering network infrastructure (router, firewall, etc.);
• General Active-Directory experience;
• Understanding how internet-based systems work;
• Experience with Office 365, SharePoint, and Microsoft Teams is a plus;
• Bachelor’s degree in Computer Information Systems, Telecommunication Information Management, or similar IT discipline and/or experience;
• In-Depth Windows operating system experience (end-user devices and server environments);
• Linux operating system experience is a plus.