Voice Controlled Ad-Serving Application
Project summary
Florida based company that provides speech recognition solutions and service.
Country:
United States of America
Voice-controlled ad-serving application: the system provides users with ability to access catalogued advertisings via phone.
Automated Speech Recognition and Text-to-Speech technologies were used in this project.
Business Challenge / Situation
Project was intended to obtain investments. Our customer wished to build a system that allows anyone to call and navigate by voice or DTMF signals via ad categories.
The system supports 4 simultaneous channels and 3 main ad categories:
Solution / our approach
Our team has developed a VoiceXML-based engine, which was utilized not only in this particular project but also in all other speech-related projects. The engine allows voice access to any informational resources, essential for customers, employers, and partners.
Custom VoiceXML applications provide voice interaction with CRM, ERP, SCM, IDM, orders management, and other systems. Support both DTMF and speech recognition interface for interaction with end-users.
Voice-enabled applications provide an anytime, anywhere voice access to enterprise information, including:
- email
- prices
- services
- order status
- product availability etc.
Tools & Techniques & Environment
J2EE, VXML, Oracle 8i, IBM WebSphere, BEA WebLogic, IBM ViaVoice, SpeechWorks, L&H, MS Visual C++, Dialogic card D/120 JCT
Value Received
Customer successfully obtained investments for further development.
